What terms are you agreeing to
when booking through us?
We'll tell you. If you have any
questions about these terms or conditions, feel
free
to contact us.
The charge to your credit card will be shown on
your statement as "JS Tour & Travel". Please
make a note of this to avoid any confusion
later.
POLICIES (The Meat and Potatoes - in
Plain English!)
1. YOUR ELECTRONIC TICKETS AND THE BOOKING
PROCESS
Last-Minute Bookings
Online reservations must be made at least 24
hours in advance to ensure we have time to
process your reservation. If you need a booking
for
less than 24 hours in advance, we can still
usually accommodate you, but please call us or
chat
with us to make your reservation to ensure
availability, as transportation schedules are
set the
day before the tour. Don’t worry, if we make the
booking for you by phone or chat, you will
receive your voucher and meeting details by
email in plenty of time for your tour.
Receiving Your Voucher
Once you have made your reservation, and paid
for your tours, we will immediately issue you a
receipt of payment via email. Then, within the
next 24 hours, we will send you an electronic
voucher or ticket for each tour via e-mail,
along with all relevant meeting instructions,
contact information, or other important
information. These vouchers or tickets are your
admission to your tours. Just print out your
vouchers or tickets and bring them with you to
Mexico, just like you would with an airline or
train ticket. On the day of your tour, you will
present your ticket to the tour operator for
admission to the tour.
Except in rare cases, it is not necessary to
reconfirm your reservation or do anything else
once
you get to Mexico, everything is set. You just
need to show up at the indicated place and time
and start having fun!
Printing Your Voucher
If you are not able to print your voucher or
ticket, you can take a photo of it with your
cell
phone or upload it to your smart phone and show
it to the tour operator on the day of the trip,
or if all else fails you can write down your
meeting instructions and confirmation number to
prove your reservation and payment. Most hotels
can print your ticket for you at the front desk,
or internet kiosk.
Exceptions: Certain tour operators
require printed vouchers for admission to the
tour. We
will
advise you of this on your confirmation and your
voucher. In these cases, you can print your
voucher at your hotel internet kiosk if you
forget to bring them with you or are already in
Mexico.
Check for Your Confirmation
It is ultimately your responsibility to ensure
you receive your confirmation prior to your
trip,
and we cannot be responsible for email spam
filters or other reasons beyond our control for
you
not receiving your voucher. If you do not get it
within 24 hours, please first check your spam
or junk mail folder, and if it is not there then
contact us, as there is likely a technical
reason you are not receiving it such as a
mis-typed email address, a spam filter, etc.
Refunds
for non-receipt of vouchers will only be
possible if it was not sent for any reason. If
it was
sent prior to your tour date, then a refund for
the reason of non-receipt of voucher would not
be possible.
2. MEETING TIMES AND
LOCATIONS
Your ticket will show the exact meeting time and
location of your tour. The times and locations
shown on the rest of the website are subject to
change without notice, and only the location and
time shown on your ticket matters. If you are
not at the meeting location shown on your ticket
at the time shown on your ticket, no refunds
will be issued, even if a different time or
location is shown on our website. Make 100% sure
that you have your ticket with you on the day of
the tour and that you follow the instructions
shown on its face. This will ensure you have no
problems, only have fun.
3. CHANGING YOUR TOUR
DATES
All Date Changes Prior to 48
Hours Before the Tour Date are Free of Charge.
Exception: Private Groups (10
or More) or Private Boat Charters 40 Feet or
Larger: 15 days prior to the tour date.
You may change your date closer
to the tour date in the following
circumstances:
- You are on a cruise ship, and your cruise ship does not make
port due to weather or other reasons, per our no-port, no-pay policy below.
- We must cancel your tour for weather, mechanical or any other
reason.
- We can clear the change with the tour operator and gain special
approval for the change.
Keep in mind that availability
on many tours is limited, so if you change
close to the tour date, some tours may be sold
out for the dates you want to switch to. To be
safe, try to get your plans ironed out ahead of
time if possible.
4. CANCELLATION AND REFUND
POLICY
100% Refund: Cancellations Per our No-Port
No-Pay
Policy, Weather Policy.
95% Refund: Cancellations
Received Prior to:
- 48 Hours in
advance of tour date (all tours except as
shown
below).
- 7 Days in
advance of tour date (fishing trips and
private boats
under 40 feet).
- 30 Days in advance of tour date (private
groups of 10 or more and private boat boats
40 feet
and over).
90% Refund: Cancellations
of:
- Dolphin
Swims, up to 72 hours prior to the tour date.
- Theme Parks or Grupo Xcaret Tours, up to 48
hours prior to the tour date.
No Refund:
- No-Shows
- Late Arrivals
- Missed Pick-Up Times
- Cancellations Except as Shown Above
- Special Limited Time Offers and Multi-Day Tour or Admission Packages
5. NO PORT, NO PAY POLICY (FOR
CRUISE PASSENGERS)
If during your sailing, your
cruise ship is not able to make port as
scheduled
due to weather conditions, mechanical failure,
or other unforeseen circumstances, we will
cheerfully issue you a 100% refund of your
money.
If an itinerary change is
announced in advance of your sailing, while you
still can reschedule your cruise, we offer you
two convenient options.
- We will issue
you a voucher valid for 1 year that you can use
to reschedule your tour with us free of charge.
- Receive a refund
in accordance with our cancellation policy
above.
If your ship is changing
itinerary and will port on a different date than
originally scheduled, please call us or email us
right away so we can make the necessary
arrangements to reschedule your excursions so
that you don't miss a beat. We need a little
notice to be able to do this for you, so it is
important to contact us in these situations.
This policy offers you peace of
mind that you will not lose your money if your
ship’s port of call is cancelled. There is no
risk to book with us!
Exceptions: For Dolphin Swims,
tours by Grupo Xcaret and Theme Parks, if your
ship does not make port you will receive a
voucher valid for 1 year that you can use to
reschedule your tour with us free of charge.
6. NO-SHOW POLICY
We are unable to issue a refund
for a no-show under any circumstances.
7. LATE ARRIVAL POLICY
If you are late for your tour,
and your tour leaves without you, we are unable
to issue you a refund.
8. BAD WEATHER POLICY
Most tours in Mexico run rain or
shine. This is the tropics, so it can rain a
little bit on any given day, so if they had a no
rain policy, there would be no tour operators
in Mexico. However, if it does rain, it is
normally just for 15 minutes of nice, warm rain
(feels good in the summer months!), then back to
bright sunshine. Nothing to worry about.
If it rains on the day of your
tour and the tour operator cancels the tour, of
course, you are entitled to either reschedule
for another day or a 100% refund, your choice.
However, if the tour still runs, rain or shine,
then our cancellation policy as stated above
applies. Confirmed reschedules are treated as
new reservations and are subject to all the
terms
and conditions herein including cancellation
policies. No refunds are available for
seasickness,
so please take the advised precautions just in
case.
There are a very few tours that
in the event of a tropical storm or hurricane
will issue only a voucher good for 1 year. These
tours are specifically noted during the
check-out process for your convenience.
9. CUSTOMER SATISFACTION
POLICY
We strive to provide you with the
best possible service in booking your tours.
However, we do not run the tours ourselves, we
simply book them for you at a discounted price.
All disputes over the quality of the tour or
issues with the tour itself, including issues
regarding videos, photos, t-shirts, etc, must be
taken up with the tour provider. We cannot be
held responsible for services that we do not
ourselves provide.
10. CHARGEBACK POLICY
These reservations will show up
on your credit card statement as "JS Tour &
Travel".
If you have a complaint about any
service we provide, please contact us first.
Customer satisfaction is especially important to
us, and we strive to stand behind our products
and services that we sell. We will make every
attempt to ensure that you are completely
satisfied with the services we have provided
you. If you are unhappy with our services for
any
reason, please do not file a chargeback with
your credit card before you have given us a
chance
to work it out with you. Fraudulent chargebacks
(chargebacks filed for services you did receive
or issues that are listed in the terms and
conditions herein) will be assessed a $50.00
fraudulent chargeback fee and a $45.00
collection and will be pursued through a
collection
agency. We know you wouldn’t do that though,
would you?
11. TOUR OPERATOR POLICIES
For the well-being of all guests,
you may not be allowed on the tour if you:
1) Show signs of
intoxication
2) Show signs of
infectious disease
3) Are pregnant or do not meet the age, height, weight, medical or certification requirements of the tour
4) Are unruly or
otherwise disrupt the enjoyment of the other
participants
12. PRIVACY POLICY
We will never share your e-mail address with
anyone else under any circumstances without your
express permission and will never sell your
e-mail address to anyone. We value your privacy
and your security. All online transactions are
processed without a human eye ever seeing your
credit card or bank account information and are
processed with the highest level of encryption
currently available for your safety.
13. PAYMENT TERMS (YOU AGREE
TO PAY US)
The charge to your credit card
will be shown on your statement as "JS Tour &
Travel". Please make a note of this to avoid any
confusion later.
When you purchase products or
services through this Website, you will be
personally responsible for all payments,
deposits, costs, and expenses relating to such
purchase. You will be personally responsible for
all such payments, deposits, costs, and
expenses irrespective of whether the purchase is
for you personally or on behalf of another
person or entity, and you hereby agree to
indemnify and hold us harmless from and against
any
losses or other damages we suffer as a result of
such amounts not being paid. In cases where you
are only required to provide a deposit at the
time of purchase, you agree that you will pay
the
full remainder of the amount owed at the time
and place specified on your voucher, or in prior
correspondence. This amount will be clearly
shown on your confirmation. Without payment in
full,
you will not be admitted to the service booked,
and do not have the right to participate in the
services.
If you do not make complete and
timely payment, we have the right to pursue
collection of the amounts owed to the fullest
extent allowed under applicable law, including,
but not limited to, use of collection agencies
or law enforcement. In such event, you will be
responsible for, and hereby agree to pay, (i)
the full cost of the ordered product or service
(which, for the avoidance of doubt, will not be
limited to the deposit amount), (ii) a
processing fee of $50.00, and (iii) all costs
and expenses we incur in connection with our
collection efforts, including without limitation
attorney fees and costs, collection agency fees
and costs, bank fees and any other costs and
expenses relating to our collection efforts.
We accept certain credit cards as
payment for purchased goods or services. By
purchasing goods or services through this
Website, you represent and warrant that you are
authorized to use the designated credit card and
authorize us to charge your purchase to that
card. If the card cannot be verified, is invalid
or is otherwise not acceptable, your order may
be suspended or cancelled automatically.
14. DISCLAIMER (AKA THE "CYA
CLAUSE")
The services advertised on this
website are provided by independent contractors
and not agents or employees of this website, JS
Tour & Travel Inc., or its affiliates. This
website, JS Tour & Travel Inc., or its
affiliates are not liable for the acts, errors,
omissions, representations, warranties,
breaches, or negligence of any such suppliers or
for any
personal injuries, death, property damage, or
other damages or expenses resulting therefrom.
The Website works as a middle agent between the
client and the operator of services listed on
the Website. As such, the Website creates the
necessary commercial connections in compliance
with its own service and quality standards to
provide services such as, but not limited to,
fishing and snorkeling charters. Only the most
reputable suppliers are selected for this
purpose. However, the Website cannot be held
liable for their acts, omission, wrongdoing or
other. Travel services are subject to the
conditions set by those suppliers, and their
liability
may, in turn, be limited by their tariffs and
conditions of service. The Website acts only in
its role of agent for the client or for the
supplier of the goods and services rendered and
as
such, does not keep any legal authority or
control over the operator’s personnel, assets,
operation and/or property.
The Website herewith declares
that:
(a) Photographic
material published on its Website is intended to
render a general depiction of the service in
question and by no means can be guaranteed that
the
service will be supplied exactly as depicted.
(b) Travel services
descriptions are regularly updated for a
depiction
of the product as close to reality as possible.
However, the Website cannot be held accountable
for variations occurring upon your arrival at
the travel service site.
(c) The Website will
reserve the right to deny the supply of a
service
to any client at any given moment if and when it
considers convenient to do so.
(d) Any claim or
comments that the client should present about
the
services received must be submitted in writing
within a period of time no longer than 14 days
from travels end date.
The Website will not assume liability for any
claims, costs or expenses arising from personal
injuries to the client or third parties, or
caused by accidents, fatalities, loss or damage
to
personal property, lack of enjoyment or claims
over emotional and mental states such as upset,
disappointment, anguish, distress or
frustration, or any other damage, whether
physical, mental
or emotional, arising from the following:
(a) Acts committed or
omissions caused by any party other than the
Website or its employees.
(b) Illness, theft,
labor disputes, mechanical failures, quarantine,
government actions, weather or any other
circumstance beyond direct control of the
Website.
(c) The client’s failure
to obtain the required travel documentation
such as, but not limited to, passports, visas,
and certificates, in which case no refund will
be
granted.
(d) The client’s failure
to comply with travel instructions such as,
but not limited to, tour dates and times,
meeting locations, or other instructions.
(e) Changes to, or
cancellation of, the travel services offered,
notwithstanding the reason. The Website reserves
the right to cancel or change the travel
services at its discretion but will try to
substitute them with comparable services. If a
reservation must completely be canceled, the
Website’s liability will be limited to a refund
of
all monies paid to the Website.
Despite our close communication with our
selected group of service suppliers, there is
still a
possibility that changes on the rates may occur
without notice. As some of the rates become
expired and cannot be timely updated by the
operator to your immediate convenience, the
Website
regularly runs a rates verification process
which may yield differences between the price
you
have paid for your reservation and the price you
need to pay to enjoy the service. When an
updated rate happens to be lower than the
originally offered to you, the Website will only
charge the lower amount. When an updated price
is higher than the originally quoted price, the
Website will have a travel consultant inform you
of the specific variation and the resulting
balance that needs to be covered. Should you not
agree to the correct amount and decide to
cancel upon the circumstances, the Website will
honor your cancellation request without penalty.
The Website and its service suppliers will also
be released from any responsibility towards
compensations that the client may claim and will
not be considered liable for any inconveniences
arising from the said rate difference and/or
cancellation.
15. FUN POLICY
Now that you've read through
all these legal blah-blahs, loosen up and have
fun this vacation! Mexico welcomes you
with open arms. We're happy to help
you
resolve any questions or issues you have within
the guidelines of these terms - just Contact Us!
